Privacy Policy
Last updated: September 2026
Oxford Natural is committed to protecting your personal information and respecting your privacy.
This Privacy Policy applies across the business, including both Oxford Natural by Gowing Life and Oxford Natural Longevity & Aesthetics Clinic.
1. Oxford Natural by Gowing Life and Oxford Natural Longevity & Aesthetics Clinic
Oxford Natural is principally used for our dietary and food supplement products, ecommerce activities and customer services.
Oxford Natural Longevity & Aesthetics Clinic is the clinical arm of Oxford Natural and provides our UK healthcare services.
They are not intended to represent unrelated customer-facing businesses. They form part of the same Oxford Natural service offering.
Different legal entities are, however, responsible for different activities and may therefore act as the relevant data controller for different information.
For ecommerce, supplement sales, website administration and associated customer services, the relevant legal entity is:
Gowing Life Limited
Company number: 11774353
Ivy Business Centre
Crown Street
Failsworth
Manchester
M35 9BG
United Kingdom
For regulated clinical services and clinical records, the relevant healthcare provider is:
Extensa Clinic T/A Oxford Natural Longevity & Aesthetics Clinic Ltd
Company number: 13164942
CQC Provider ID: 1-15631683081
The registered CQC service is Oxford Natural Longevity & Aesthetics Clinic.
Depending on the processing activity, these organisations may operate as separate controllers or may work together in providing the overall Oxford Natural service.
Other healthcare providers, pharmacies and laboratories may act as separate controllers for information they process in fulfilling their professional responsibilities.
2. Contacting Us About Privacy
You can contact the Oxford Natural business about privacy at:
Postal correspondence may be sent to:
Gowing Life Limited
Ivy Business Centre
Crown Street
Failsworth
Manchester
M35 9BG
United Kingdom
Where your enquiry relates to Oxford Natural Longevity & Aesthetics Clinic or a clinical record, it will be directed to the appropriate clinical team.
3. Information We Collect
Depending on how you interact with Oxford Natural, we may collect your name, contact details, delivery and billing addresses, account details, order history, subscription details, communications, transaction information and information required to provide customer service.
We may also collect technical information such as your IP address, browser, device, website interactions, cookies and analytics information.
Payment information is normally processed through third-party payment providers. We may receive information about payment status and transaction references without receiving your complete card details.
4. Health and Clinical Information
If you use Oxford Natural Longevity & Aesthetics Clinic, we may process information concerning your health.
Health information is special-category personal data under UK data-protection law and receives additional protection.
This may include information about your medical history, conditions, allergies, height, weight, medications, supplements, previous treatments, symptoms, treatment outcomes, consultation notes, prescription information, laboratory results, diagnostic information, pregnancy or breastfeeding where relevant, GP information and other health information required to provide safe and appropriate care.
Clinical information provided through Oxford Natural Longevity & Aesthetics Clinic remains part of the overall Oxford Natural customer relationship but is subject to additional confidentiality, healthcare and data-protection requirements.
Access to clinical information is restricted to people who have a legitimate reason to access it.
5. Why We Use Personal Information
We may process personal information to operate the Oxford Natural website, process supplement purchases, administer subscriptions, take payments, fulfil orders, manage customer accounts, respond to enquiries, handle complaints, provide customer service, prevent fraud, maintain security, comply with tax and accounting requirements and improve our products and services.
Where you use Oxford Natural Longevity & Aesthetics Clinic, information may additionally be used to verify your identity, assess treatment suitability, conduct consultations, make prescribing decisions, provide healthcare, monitor treatment, identify risks or contraindications, maintain clinical records, communicate with relevant healthcare professionals, arrange lawful medicine supply, investigate clinical incidents and comply with healthcare regulatory requirements.
6. Our Lawful Bases
Depending on the activity, we may process personal information because it is necessary to perform a contract with you, take steps at your request before entering a contract, comply with a legal obligation, pursue a legitimate interest, protect vital interests or because you have given valid consent.
The appropriate basis depends on the nature of the processing.
7. Processing Health Information
Health information requires an additional legal condition before it can be processed.
Where Oxford Natural Longevity & Aesthetics Clinic processes health information for diagnosis, treatment, prescribing or provision and management of healthcare, we will normally rely on the applicable UK GDPR conditions relating to health or social care together with an appropriate lawful basis.
Other conditions may apply where required, including establishment or defence of legal claims or explicit consent in appropriate circumstances.
Consent will not necessarily be the legal basis for maintaining a clinical record where the clinical provider has separate legal or professional obligations to retain that information.
8. Prescribing and Clinical Decision-Making
Information submitted through Oxford Natural Longevity & Aesthetics Clinic may be reviewed by suitably qualified healthcare professionals to determine whether treatment is appropriate.
Technology may be used to assist with administration, organising information or identifying matters requiring clinical review.
Where professional or legal requirements require human clinical judgement, material prescribing decisions will be made by an appropriately qualified healthcare professional.
9. Sharing Information
Oxford Natural may share relevant personal information with service providers that enable us to operate the business, including ecommerce technology providers, payment processors, couriers, fulfilment providers, hosting and IT providers, customer-service platforms, analytics services, advisers, insurers and regulatory or public authorities where required.
For Oxford Natural Longevity & Aesthetics Clinic services, relevant information may also be shared where appropriate and lawful with clinicians, prescribers, pharmacies, laboratories, diagnostic providers, other healthcare professionals, clinical technology providers, safeguarding authorities, professional regulators and the Care Quality Commission.
We aim to share only information reasonably necessary for the relevant purpose.
10. Pharmacies and Other Healthcare Providers
Where a prescription is fulfilled by a separate registered pharmacy, Oxford Natural Longevity & Aesthetics Clinic may need to provide that pharmacy with sufficient personal and clinical information for it to safely and lawfully dispense your medication.
A pharmacy or other healthcare organisation may act as an independent data controller for information it receives and processes in carrying out its professional responsibilities.
11. Communications With Your GP
There may be circumstances where communication with your GP or another healthcare provider is appropriate for safe continuity of care.
Where consent is appropriate, we will seek it.
Information may also be disclosed without consent where disclosure is required or permitted by law, including certain safeguarding, vital-interest or serious patient-safety circumstances.
12. Marketing
Where permitted by law, Oxford Natural may send information concerning products, services, news or offers.
You can unsubscribe from electronic marketing at any time.
Clinical and health information will not be used to circumvent legal restrictions applying to the advertising of prescription-only medicines.
We do not sell your clinical information to advertisers.
13. Cookies
The Oxford Natural website uses cookies and similar technologies.
These may be necessary for website functionality, shopping baskets, preferences, security, analytics, website performance and marketing.
Where consent is legally required, appropriate cookie choices will be provided.
14. International Data Transfers
Because Oxford Natural sells supplements internationally and uses third-party technology providers, certain personal information may be processed outside the United Kingdom.
Where UK data-protection law applies to an international transfer, we will use an appropriate transfer mechanism or other lawful safeguard where required.
Prescription services provided through Oxford Natural Longevity & Aesthetics Clinic are UK-only, although technology providers involved in supporting the service may process information internationally where appropriate safeguards are in place.
15. Retention
We retain information for as long as reasonably necessary for the relevant purpose and to comply with legal, regulatory, tax, accounting and professional requirements.
Different retention periods apply to different categories of information.
Clinical records may need to be retained for longer periods than ordinary ecommerce records because of healthcare, professional and regulatory requirements.
16. Security and Confidentiality
We use reasonable technical and organisational measures designed to protect personal information.
Clinical information is treated as confidential and access is restricted to individuals who require access for legitimate clinical, administrative, regulatory or legal purposes.
No internet-based system can be guaranteed to be completely secure.
17. Your Rights
Depending on the circumstances, UK data-protection law may give you rights including access to your personal information, correction of inaccurate information, erasure in certain circumstances, restriction of processing, objection to particular processing, data portability and rights relating to certain automated decision-making.
These rights are not absolute.
In particular, Oxford Natural Longevity & Aesthetics Clinic may be required to retain clinical records despite a request for deletion.
Requests can be sent to:
We may need to verify your identity.
18. Complaints About Personal Information
If you have concerns about how Oxford Natural or Oxford Natural Longevity & Aesthetics Clinic uses your personal information, please contact us so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
19. Children
Our services are not intended to enable children to independently purchase products or clinical treatment where they do not have legal capacity to do so.
Where healthcare is lawfully provided to somebody under 18, additional requirements relating to consent, parental responsibility, confidentiality and safeguarding may apply.
20. Complaints and Patient Safety
Information submitted as part of a complaint may be added to an appropriate Oxford Natural customer record or Oxford Natural Longevity & Aesthetics Clinic clinical record.
Where information concerns patient safety, safeguarding or a regulatory matter, it may need to be shared with appropriate healthcare professionals, regulators or public authorities.
21. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in the Oxford Natural business, services, law, regulation or technology.
The current revision date will be displayed at the top of this page.
22. Contact Us
For privacy enquiries concerning either Oxford Natural or Oxford Natural Longevity & Aesthetics Clinic:
Oxford Natural
Gowing Life Limited
Ivy Business Centre
Crown Street
Failsworth
Manchester
M35 9BG
United Kingdom
Email: orders@oxford-natural.com
Clinical data is handled through the clinical arm of Oxford Natural:
Oxford Natural Longevity & Aesthetics Clinic
Regulated provider: Extensa Clinic T/A Oxford Natural Longevity & Aesthetics Clinic Ltd
CQC Provider ID: 1-15631683081