Thank you for choosing Oxford Natural for your dietary supplement needs. We strive to provide you with high-quality products to support your health and wellness journey. Please review our Refund/Returns Policy outlined below:
Returns: We do not accept returns for any dietary supplement products unless they arrive damaged or defective. In the event that your product is damaged during shipping, please contact our Customer Service team at email@example.com within 7 days of receiving your order. To be eligible for a refund, replacement, or exchange, the damaged product must be reported within this timeframe.
Refunds: Refunds will only be issued for damaged or defective products. If your product arrives damaged, please contact our Customer Service team at firstname.lastname@example.org immediately. To process your refund, we may request photographic evidence of the damage. Once your request is verified and approved, we will initiate a refund to your original method of payment.
Replacement Items: If you receive a damaged or defective product, we offer the option of a replacement item, subject to product availability. Our Customer Service team at email@example.com will guide you through the replacement process, and a new product will be shipped to you at no additional cost.
Non-Refundable Items: We do not offer refunds for products that have been opened, used, or are not in their original condition. Please make sure to inspect your order upon receipt and report any issues promptly.
How to Request a Refund or Replacement: To request a refund or replacement for a damaged or defective product, please follow these steps:
- Contact our Customer Service team at firstname.lastname@example.org within 7 days of receiving your order.
- Provide your order number and a detailed description of the damage or defect.
- If required, submit clear photographs of the damaged product.
Processing Time: Refunds and replacement requests will be processed within 7 days of receiving and approving your request. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Contact Information: If you have any questions or concerns about our Refund/Returns Policy, please contact our Customer Service team at email@example.com.
Thank you for your understanding and cooperation.